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Responsible gambling policy

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Responsible Gambling and Underage Protection Policy – Go2Win

1. Introduction

Go2Win is committed to providing a safe, responsible, and ethical gaming environment. We strictly prohibit gambling for individuals under the legal age and implement various tools to protect all players.

2. Policy Objectives

  • Prevent underage gambling
  • Mitigate problem gambling risks
  • Comply with applicable regulations
  • Build trust with players and partners

3. Underage Gambling Prevention

  • Registration and access are restricted to users of legal age
  • Identity and age verification (KYC) is required upon registration and/or withdrawal
  • Access may be suspended if there is reason to doubt the user's age

4. Responsible Gambling Tools

4.1 Deposit and Stake Limits

Players can set:

  • Daily, weekly, or monthly deposit limits
  • Maximum stake per session

4.2 Session Control

  • Pop-up reminders (e.g., “You have been playing for 1 hour”)
  • Optional time-out from 24 hours to 6 weeks

4.3 Self-Exclusion

  • Self-exclusion available from 6 months to indefinite
  • Requests processed within 24 hours via support

4.4 Risk Self-Assessment

Educational resources and self-check tools are available on the website.

5. Problem Gambling Indicators

Go2Win monitors for signs such as:

  • Continuous increase in stakes
  • Chasing losses
  • Long sessions without breaks
  • Frequent limit violations

If risky behavior is detected, we may contact the user via email or push notifications.

6. Support and External Resources

We recommend the following support services:

7. Self-Exclusion Procedure

  • Submit a request via customer support
  • Request is processed within 24 hours
  • Account is blocked for the chosen duration
  • Spending history is available upon request

8. Staff Training

  • All support agents undergo mandatory responsible gambling training
  • Training is based on recognized industry materials

9. Transparency

  • Games are for entertainment, not profit
  • Rules, RTP (Return to Player), and betting limits are openly published

10. Regulatory Compliance

Go2Win complies with international and local standards, including age verification, limits, monitoring, and audits.

11. Feedback

Send questions or concerns to support@go2win.io. We respond within 48 hours.

12. Policy Updates

Last updated: July 18, 2025
Go2Win may update this policy with notice on the website or via email.

Conclusion

Go2Win implements a comprehensive responsible gambling approach, including strict age control, custom limits, staff education, and access to external support. Our goal is to ensure a safe and transparent gaming experience for all.

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